At Capita (Capita Registrars Limited and Capita IRG Trustees Limited) we are committed to protecting your privacy. Set out below is an explanation of how we use information about visitors to this site and how that information is safeguarded. We will, at all times, comply with applicable laws and regulations relating to privacy and the protection of your personal data.
Collection and use of information
By using this site, you agree that we may collect, store and process your personal data so that we can offer and perform our services. In addition to the information you supply to us we may store other personal data about you, including information from third parties, such as credit referencing agencies and companies you invest in.
You have the option on certain pages within this site to submit personal information to us by email, online enquiry or quotation form. Depending on the services, products or information you request from us, we may ask you to provide the following personal information:
- your name, address, email address, telephone number and other contact details;
- your date of birth;
- your bank account details or other payment information;
- information on your current shareholdings; and
- your shareholder reference number (IVC).
The information you and others provide to us about yourself may be stored, used and processed by us in order to:
- check your identity;
- assess any application you make to participate in any service we provide;
- provide you with the services, products and/or information you request from us;
- maintain your account;
- update your details across several holdings in your portfolio;
- prevent and detect fraud and/or money laundering;
- carry out analysis about our services and how we might improve them; and
- notify you about changes to our services.
Unless you tell us not to, we may also contact you for feedback on the service you received from us or to tell you about Capita’s products and services which we think may be of interest to you. If you at any time prefer not to receive such communications you can let us know at any time by contacting us using the details contained at the end of this document.
The personal information we hold about you is confidential and will only be disclosed in accordance with applicable laws and regulations. This information will be shared with the relevant business unit within Capita or its affiliated companies to the extent necessary to accommodate your request. We may also share your personal information with the company in which you have invested, to any person with legal, administrative or regulatory power over Capita (such as the Financial Conduct Authority, London Stock Exchange, police, SFO etc) and third parties who are involved in assisting us to provide the service to you and, who are bound to treat such information as confidential.
How we store information
We store the information you provide about yourself in a secure database using reputable third party service providers and we take appropriate security measures to protect such information from unauthorised access. Public access to your information via the website is protected by a login using your user ID and password. You should ensure that these are kept secret and not divulged to other people. We will hold your personal information on our systems for as long as is reasonably necessary for the purpose(s) for which it was submitted by you or by a third party, or as is necessary for us to comply with any other legal or regulatory requirement.
Transfer of information overseas
Any information you provide to us may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation and we will continue to be strictly bound by the UK’s Data Protection Act 1998.
How you can access or correct your information
By submitting your personal information through this website, you consent to it being processed in the manner described above. Under the Data Protection Act 1998 you are entitled to request a copy of the information we hold about you (there may be a small charge for this) or request us to update or remove any inaccurate information about you, by contacting us at firstname.lastname@example.org or writing to us at our address shown in the "contact us" section of the site. To protect your privacy and security, we will also take reasonable steps to verify your identity before updating or removing your information.
In order to improve the quality of our website and services, we may from time to time send your computer, smart phone or other device a "cookie". Cookies are text files that identify your device to our server and are stored on your device. Cookies in themselves do not identify the individual user, just the computer used. Cookies enable us to improve your user experience by avoiding the need for you to enter the same information more than once. They also allow us to analyse user behaviour to improve the functionality and performance of our website. We comply with the EU cookie regulations as introduced in the UK on 25 May 2011 through the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
There are two types of cookies that can be stored on your device:
"session cookies", which only last for the duration of your visit to our website and are automatically deleted from your device when you close your browser; and
"persistent cookies", which remain on your device after you have visited our website and are not deleted when you close your browser. Persistent cookies are sent back to our server every time you visit our website.
We make use of session cookies, which are essential to maintain security throughout the site, and are not used for tracking purposes. Session cookies are used to help us remember your movements from page to page, avoiding the need for you re-enter the same information. Session cookies are held in memory and expire when you leave our website.
- “performance analytics cookies”
in order to develop our site in line with customers’ needs, Capita use an analytics and optimization service provided by WT EMEA Acquisitions Ltd (WebTrends) to track and analyse how parts of the site are used. We use this information to help improve the site. The data collected by WebTrends will be stored exclusively for analytical purposes and does not result in any personally identifiable data being collected or stored. WebTrends will send your computer a persistent cookie in order to evaluate your use of this site. WebTrends store the information collected by the persistent cookie on servers in the United States , European Union Member States and other countries. WebTrends may also transfer this information to third parties where required to do so by law, or where such third parties process the information on WebTrends' behalf. WebTrends will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. WebTrends will not associate your IP address with any other data held by WebTrends. Capita uses WebTrends to optimise this site and improve the service we provide to our visitors. This ensures that the website is fully functional and optimised to create the best possible user experience.
We never gather other information from your disk or computer. We will collect a copy of the data held by the cookie from inclusion in any analysis. We use full SSL protocols when collecting visitor information on secure pages; this ensures that the site’s security is not compromised. We encrypt all transmitted visitor information (even from non-secure pages), so no-one else can read the information we gather. None of the cookies used on our websites collect, record or store personally identifiable information about you.
By continuing to use this website, you are consenting to us placing session cookies on your device for the purposes detailed above.
Most users will be able to adjust their internet settings to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user. More information about cookies and how to block cookies on the most widely used devices and browsers can be found at www.allaboutcookies.org. Please note that the websites to which this site may be linked may also make use of their own cookies.
Links to other websites
Our site may contain links to other sites. Such other sites may also make use of their own cookies. You should carefully review the privacy policies and practices of other sites before using such sites or providing personal information about yourself to such third parties, as we cannot control or be responsible for their privacy practices. We do not accept any liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
Calls cost 10p per minute plus network extras